Privacy policy

At Serenhome, your privacy matters. We are committed to protecting your personal information and ensuring full transparency about how it is used. This policy explains what data we collect, how we use it, and the rights you have under UK law.

We comply with the UK GDPR and the Data Protection Act 2018, as well as all applicable regulations.

We may collect and process the following information when you use our services:

- Name, title, and contact details (email, postal address, phone number)

- Login details if you create an account

- Order and payment history

- Browsing activity on our website

- Preferences (such as newsletter subscriptions)

This information is collected when you:

- Place an order on our website

- Create a customer account

- Subscribe to our newsletter

- Browse or interact with Serenhome.co.uk

Your personal data helps us to:

- Process and deliver your orders

- Manage your customer account

- Send service updates and marketing communications (with your consent)

- Improve your online shopping experience

We will never sell your data to third parties.

Your data is stored on secure servers located in the UK or within the European Economic Area (EEA). We use industry-standard SSL encryption to protect your information, especially payment details.

To keep your data safe, we recommend that you:

- Use strong, unique passwords

- Change your passwords regularly

- Never share your login credentials

Serenhome uses cookies to make your browsing smooth and personalised. Cookies allow us to:

- Remember your preferences

- Save your shopping basket

- Analyse website traffic and improve our services

Types of cookies we use:

- Essential cookies : required for site functionality (checkout, login, security).

- Analytics cookies : help us understand browsing behaviour and improve performance.

You can adjust your cookie preferences at any time via your browser settings.

You are always in control. You can:

- Subscribe or unsubscribe from newsletters at any time
- Update your communication preferences through links in our emails
- Contact us directly to manage your choices

Under the UK GDPR, you have the right to:

- Access your personal data
- Request corrections or updates
- Ask for your data to be deleted
- Object to its use for marketing purposes
- Request a copy of your data in a portable format

To exercise any of these rights, simply contact us at [email protected].

If you have any questions about this Privacy Policy or how we use your data, please get in touch:

Serenhome Customer Service
Email: [email protected]

If you are not satisfied with our response, you also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection.